Technology

An operation that runs on AI.

A 5,000-captain fleet generates thousands of decisions an hour. Diken built agents to make the routine ones and people to make the rest.

Four agents, one operation.

Operations and collection

The agent that keeps the day moving

Supports dispatch across the fleet and the daily reconciliation of the cash collected on delivery, over JOD 30 million a year. Exceptions go to a supervisor; the rest closes itself.

Partner orders

Integrated with Careem for restaurant partners

An agent coordinates orders for leading quick-service restaurant brands through Careem. A verified chat agent confirms details; a voice agent calls the captain or the store when something is unclear; a person takes every escalation.

Partner brand names withheld pending approval

Content and ads

Marketing that ships every day

AI-generated social content for the group's brands, and analysis of ad performance that decides what runs tomorrow.

Finance and sales

Reports the morning after

AI-assisted finance and sales reporting, so a manager reads yesterday's numbers today.

How a partner order moves.

Order in from Careem, handled by the chat agent, then the voice agent, with a person taking every escalation. Careem order restaurant partner Chat agent verified, confirms details Voice agent calls captain or store A person every escalation Diken operations

Escalation paths shown dashed.

To add: the AI rollout year, any measured results (orders handled per day, collection accuracy, response times), and the names of the systems if they may be published.

Want your orders handled this way?

Platforms and restaurant groups working with Diken get the same agents on their orders.